Refund & Cancellation Policy
Guidelines for project payments, client cancellations, refund eligibility, and request processing.
1. Payments
All consulting and infrastructure engineering packages are billed under fixed-price contracts. Engagements initiate upon receipt of the agreed deposit or milestone pre-payment.
2. Cancellation by the Client
Clients may cancel an active engagement at any time by delivering written notice to CorevistaGlobal@proton.me. Work stops immediately upon receipt of notice.
3. Cancellation by Corevista Global LLC
We reserve the right to cancel an engagement if the client fails to provide necessary system access for 30 consecutive calendar days, or breaches payment and conduct terms.
4. Refund Eligibility
Initial deposits are fully refundable if written notice is received prior to the kickoff call and discovery commencement. Once engineering discovery or repository access has occurred, deposits become non-refundable.
5. Partial Work and Refunds
If cancellation occurs mid-engagement, fees are reconciled against completed, documented milestones. Any unexpended portion of advance milestone payments will be returned to the client within 14 calendar days.
6. How to Request a Refund
Refund requests must be formally submitted in writing to CorevistaGlobal@proton.me with project invoice numbers, transaction details, and a clear statement of grounds.
7. Processing Time
Approved refunds are processed via the original payment method within 7 to 10 business days of written confirmation.
8. Contact Details
Corevista Global LLC, 5324 Sidesaddle Dr, Jacksonville, FL 32257-3633, USA. Email: CorevistaGlobal@proton.me. Phone: +1 (814) 351-1728.