Service Delivery Policy

Engineering services are delivered strictly in alignment with the agreed Statement of Work or package specifications. All configuration code is tested in non-production environments prior to production release.

Projects initiate with an onboarding session within three business days of contract execution and deposit receipt, establishing access boundaries and review milestones.

Milestone schedules depend on timely provision of cloud access credentials. Delays caused by third-party vendor outages or client credential provisioning will adjust timelines accordingly.

All deliverables—including Terraform configurations, CI/CD pipeline definitions, and Helm charts—are committed directly to client-owned repositories with comprehensive Markdown runbooks.

Clients must provide dedicated IAM roles with least-privilege permissions, designate a lead engineer for technical inquiries, and perform acceptance tests during designated windows.

Modifications to agreed architecture or workflow specifications must be documented in a written Change Request detailing scope adjustments, timeline revisions, and cost impacts.

Upon completion of deliverables, the client has 7 calendar days to conduct verification testing. Deliverables are deemed accepted upon written sign-off or expiration of the review period without raised defects.

All consulting and infrastructure engineering is conducted remotely using secure encrypted communications, video walkthroughs, and repository collaboration.